In May 2002, Turner Facilities Management was awarded Investors in People (IiP)
status. This is a national standard which has been designed to help organisations to deliver business improvements through its people.

Turner Facilities Management conduct our business by adhering to the following four
IiP principles:

Commitment: We are fully committed to developing our people in order to achieve our aims and objectives

Planning: We are clear about our aims and objectives and what our people need to do to achieve them

Action: We develop our people effectively in order to improve our performance

Evaluation: We understand the impact investing in our people has on our performance.

Turner Facilities Management has created an operational management culture where managers are fully accountable for delivery of high quality customer service and continuous performance improvement. Managers are accountable and take ownership of all initiatives to improve performance in their areas. We develop managers to achieve the highest levels of operational management expertise.

Turner Facilities Management recognises that our successful future lies with our people.